C.V. for Ingrid Yu-Hua Lin

////C.V. for Ingrid Yu-Hua Lin
C.V. for Ingrid Yu-Hua Lin 2018-01-15T21:55:02+00:00

CURRICULUM VITAE

Ingrid Yu-Hua Lin
School of Travel Industry Management
University of Hawaii, Manoa
221 George Hall
Honolulu, HI 96822
Tel: 808-956-7085
Email: ilin@hawaii.edu

Education

The Pennsylvania State University – 2000- 2003

Doctor of Philosophy in Hotel, Restaurant, and Institutional Management

New York University – 1995-1996

Master of Science – Hospitality Industry Studies

Boston University – 1991-1995

Bachelor of Science – Hospitality Administration

Academic Experience

Associate Professor

University of Hawaii at Manoa (Honolulu, HI, U.S.A.)
School of Travel Industry Management

Assistant Professor

University of Hawaii at Manoa (Honolulu, HI, U.S.A.)
School of Travel Industry Management

Saint Xavier University – Chicago, IL, U.S.A.

Graham School of Management
Assistant Professor (Full-time tenure track)

Tunghai University – Taichung, Taiwan

Hospitality Management Department; Foreign Language Department
Assistant Professor (Full-time tenure track)

Providence University – Taichung, Taiwan

Hospitality and Tourism Management Department
Assistant Professor (Adjunct, Part-time)

The Pennsylvania State University – State College, PA, U.S.A.

Hotel, Restaurant, and Institutional Management Department
Instructor

Ling Tung University – Taichung, Taiwan

Tourism Management Department; The Continuing Education Center; Division of International Studies
Lecturer (Full-time)

Courses Taught

University of Hawaii at Manoa

  • TIM 303 – Management of Service Enterprises
  • TIM 304 – Principles of travel industry marketing
  • TIM 306 – Human resource management
  • TIM 316 – Events planning and marketing
  • TIM 401 – Resort development and management
  • TIM 431 – Strategic management
  • TIM 602 – Strategic travel marketing
  • TIM 605 – Hospitality management

Publications

  1. Lin, I.Y. (2016). Effects of visual servicescape aesthetics comprehension and appreciation on consumer experience. Journal of Services Marketing, 30(7), 692-712.
  2. Zhao, D.F. and Lin, I.Y. (2014). Understanding tourists’ perception and evaluation of inter-cultural service encounters: A holistic mental model process. International Journal of Culture, Tourism, and Hospitality Research, 8(3), 290-309.
  3. Lin, I.Y. (2014). Restaurant employees’ perception of different tipping systems across country differences. Journal of Foodservice Business Research, 17(3), 198-214.
  4. Lin, I.Y. and Worthley, R. (2012). Servicescape moderation on personality traits, emotions, satisfaction, and behaviors. International Journal of Hospitality Management, 31(1), 31-42.
  5. Lin, I.Y. and Namasivayam, K. (2011). Understanding restaurant tipping systems: A human resources perspective. International Journal of Contemporary Hospitality Management, 23(7), 923-940.
  6. Lin, I.Y. and Mattila, A.S. (2010). Restaurant servicescape, service encounter, and perceived congruency on customers’ emotions and satisfaction. Journal of Hospitality Marketing and Management, 19(8), 819-841.
  7. Lin, I.Y. (2010). The interactive effect of Gestalt situations and arousal-seeking tendency on customers’ emotional responses: Matching color and music to specific servicescapes. Journal of Services Marketing, 24(4), 294-304.
  8. Lin, I.Y. (2010). The combined effect of color and music on customer satisfaction in hotel bars. Journal of Hospitality Marketing and Management, 19(1), 22-37.
  9. Namasivayam, K. and Lin, I.Y. (2006). Linking employee misbehavior to consumer satisfaction. Journal of Foodservice Business Research, 8(3), 23-34.
  1. Lin, I.Y. and Mattila, A.S. (2006). Understanding restaurant switching behavior from a cultural perspective. Journal of Hospitality and Tourism Research, 30(1), 3-15.
  2. Namasivayam, K. and Lin, I.Y. (2005). Accounting for temporality in servicescape effects on consumers’ service evaluations. Journal of Foodservice Business Research, 7(1), 5-22.
  3. Lin, I.Y. (2004). Evaluating a servicescape: the effect of cognition and emotion. International Journal of Hospitality Management, 23(2), 163-178.
  4. Lin, I.Y. (2001). The impact of complex hotel physical environment on guests’ perception: From the Gestalt Psychology perspective. The Ling Tung College Journal, 12, 129-149.
  5. Chiou, W., Lin, I.Y., and Fay, C.Y. (2000). Post formal thinking and autonomy: From the holistic developmental perspective. Journal of Shu-Te Institute of Technology, 2(1), 327-338.

OTHER PUBLICATIONS

  • Lin, I.Y. (2017, Oct. 5). A place for everything and everything in its place: The application of Feng Shui to hotels. Boston Hospitality Review, 5(3)
  • Lin, I.Y. (2015). Marketing global luxury spa and wellness trends, challenges and experiences. In A. Camillo. Handbook of Research on Global Hospitality and Tourism Management.
  • Namasivayam, K. and Lin, I.Y. (2008). The servicescape. In A. Pizam & P. Jones (Eds.), Handbook of Hospitality Operations and IT Management (pp. 43-62). Butterworth-Heinemann.
  • Lin, I.Y. (2007). [Review of the book Marketing to women: How to understand, reach, and increase your share of the world’s largest market segment]. Journal of Travel and Tourism Marketing, 21, 139- 143.

Awards and Honors

Highly Commended Paper Award: International Journal of Culture, Tourism, and Hospitality Research. Emerald Group Publishing Limited.

Reviewing Award (2014): In recognition of the review made for the journal. International Journal of Hospitality Management, Elsevier Publishing Co.

Board of Region Teaching Excellence Award nominee. University of Hawaii at Manoa.

Excellence in Teaching Award: School of Travel Industry Management, University of Hawaii at Manoa.

Excellence in Teaching Award: School of Travel Industry Management, University of Hawaii at Manoa.

Faculty Recognition of Excellence in Scholarship Award: Graham School of Management, Saint Xavier University.

Grace M. Henderson Award: High academic achievement and demonstrated professional development: The Pennsylvania State University.

Conference Participation

PAPER PRESENTATIONS

Lin, I.Y. (2014). An exploratory study of hotel design style and green hotel practices cues on emotions. Presented at the 7th World Conference for Graduate Research in Tourism, Hospitality, and Leisure. (June 3rd-8th). Istanbul, Turkey.

Lin, I.Y. (2013). Evaluating a luxury hotel/resort spa experience. Presented at the Third Advances in Hospitality,Tourism Marketing and Management. (June 24th-30th). Taipei, Taiwan.

Lin, I.Y. (2008). Understanding gender differences: Consumers’ purchase decision making and shopping behavior in tourism services. Consumer Behavior in Tourism Symposium 2008 (December 11th- 13th). Bruneck/Brunico, South Tyrol, Italy.

Lin, I.Y. (2008). A cross-cultural study in understanding restaurant servers’ preference to different tipping systems. Presented at EuroCHRIE Dubai 2008 Conference (Oct. 11th -14th). Dubai, United Arab Emirates.

Lin, I.Y. and Namasivayam, K. (2006). An exploratory study of understanding customers’ evaluation process in a non-Gestalt restaurant servicescape. Presented at I-CHRIE 2006 Conference (July 25th-29th). Crystal City, Virginia, U.S.A.

Lin, I.Y. and Namasivayam, K. (2005). A field study of the influence of a restaurant servicescape on consumers’ perception, evaluation, and behaviors. Presented at the First Hospitality and Tourism Driving National and International Development Conference. Montego Bay, Jamaica.

Namasivayam, K. and Lin, I.Y. (2005). Linking employee misbehavior to consumer satisfaction. Presented in October at the First Hospitality and Tourism Driving National and International Development Conference. Montego Bay, Jamaica.

Lin, I.Y. (2005). The impact of hotel servicescape on customers’ impression formation: cognitive styles and cultural orientations as moderators. Presented at I-CHRIE 2005 Conference. Las Vegas, U.S.A.

Namasivayam, K. and Lin, I.Y. (2003). The influence of servicescapes on consumers’ service evaluations. Presented at Southern Management Association.

Lin, I.Y. (2003). Evaluating hospitality advertising: Do consumers use a central route or a peripheral route? Presented at the 8th Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism. Las Vegas, NV, U.S.A.

Lin, I.Y. (2003). The mystery of darkness in bars. Presented at the 8th Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism: Las Vegas, NV, U.S.A.

Lin, I.Y. (2002). The impact of luxury servicescape on guests’ perception: From multi-perspectives of design style. The Seventeenth Annual Graduate Exhibition Poster Session and Visual Arts Exhibits at the Pennsylvania State University: State College, PA, U.S.A.

Lin, I.Y. (2002). The advertising information of guest room’s servicescape and customers’ attitude: cognitive styles and cultural specificity play as moderators in the Elaboration Likelihood Model. The Second Annual Hospitality and Tourism Conference at National Kao-Shung University: Kaoshung, Taiwan, R.O.C.

Lin, I.Y. (2002). The impact of attractive and unattractive common features canceled on consumer preferences: The generalization and validation of confirmation reasoning. The Second Annual Hospitality and Tourism Conference at National Kaoshung University: Kaoshung, Taiwan, R.O.C.

POSTER PRESENTATION

Lin, I.Y. (2014). The impact of hotel design on customers’ emotions, evaluation, and willingness to act environmentally-friendly. I-CHRIE (July 29th-August 1st). San Diego, CA, U.S.A.

INVITED INTERNATIONAL SEMINARS/PRESENTATIONS

06/23/10
Fleur de Chine Resort, Taichung, Taiwan, R.O.C.
Topic: Current trends in hotel and resort management
3 hrs seminar-presentation

07/05/10
Chateau de Chine Hotel, Hua-Lien, Taiwan, R.O.C.
Topic: Marketing strategies for hotel transformation
3 hrs seminar-presentation

Services to the Profession

Editorial Activities

2012 – present International Journal of Hospitality Management
2012 – present Journal of Hospitality and Tourism Research
2012 – present International Journal of Hospitality Education
2016 – present International Journal of Tourism and Hospitality Management in the Digital Age

2005 – present: International Journal of Hospitality Management
2009 – present: Journal of Hospitality and Tourism Research
2010 – present: Journal of Hospitality Marketing and Management
2012 – present: International Journal of Contemporary Hospitality Management
2012 – present: International Journal of Hospitality Education
2013 – present: Journal of Travel and Tourism Marketing
2017 – present: Cornell Hospitality Quarterly

Student Advising Committees at University of Hawaii at Manoa

Ryes, Alena (2012-2013). Architecture and culture at Borocay. School of Architecture, University of Hawaii at Manoa, Hawaii, U.S.A.

Hui, Yu-Fung (2009-2010). Building a green hotel in Waikiki. School of Architecture, University of Hawaii at Manoa, Hawaii, U.S.A.

Piao, L. (2017). Barriers impact female hospitality managers’ promotion and career development in China. School of Travel Industry Management. University of Hawaii at Manoa, Hawaii, U.S.A.

Cao, W. (2016). The impact of brand equity and brand identity in luxury co-branding hotels on consumer perceptions: Cultural factors as mediators. School of Travel Industry Management. University of Hawaii at Manoa, Hawaii, U.S.A.

Tanaka, H. (Incomplete). The effect of a retail servicescape on employee and customer satisfaction and behaviors.

Bratton, E. (2014). The sustainability of Waikiki Hotels. School of Travel Industry Management. University of Hawaii at Manoa, Hawaii, U.S.A.

Yeh, C.H. (2008). Six Sigma critical success factors analysis. School of Travel Industry Management, University of Hawaii at Manoa, Hawaii, U.S.A.

Song, Joo-Yeong (2010). The factors influencing and increasing destination website traffic and visiting intention. University of Hawaii at Manoa, Honolulu, HI, U.S.A.

Hung, J.C. (2006). The influence of hotel brand on customer’s accommodation choice intention: An exploratory study of business hotels. Department of Tourism, Providence University, Taichung, Taiwan.

2010-Present
Eta Sigma Delta, UH Manoa Chapter (Honor society for hospitality and tourism students) 2014 UH Manoa Chapter received the Distinction Chapter Award
2015-2016 Sabbatical leave

2008-2010
Club Managers Association (CMAA), University of Hawaii at Manoa

Industry Experience

The St. Regis Hotel ITT Sheraton Luxury Collection Co. (New York, New York, U.S.A)
Department: Human Resources Department
09/96 – 09/97 Human Resources Assistant

The Taipei Hilton Hotel Hilton International Co. (Taipei, Taiwan)
Department: Sales and Marketing Department
07/94 – 09/94 Trainee

The Taipei Hilton Hotel Hilton International Co. (Taipei, Taiwan)
Department: Human Resources and Training Department
05/94 – 07/94 Training Manager’s Assistant

Other Work Experience

The Pennsylvania State University (State College, PA, U.S.A.)
Hotel, Restaurant, and Institutional Management
01/01-05/03 Graduate Research Assistant
Graduate Assistant [ten hours per week] to each of the following professors:
(08/02-05/03) Dr. Anna Mattila
(08/01-05/02) Dr. Karthik Namasivayam & Dr. Elwood Shafer
(01/01-05/01) Dr. Dave Cranage & Dr. Elwood Shafer

Boston University (Boston, Massachusetts, U.S.A)
Journals: Psychosocial Rehabilitation Journal; Innovations and Research Journal
11/92 – 05/94 Managing Editor’s Assistant