Giulio Ronzoni
School of Travel Industry Management
University of Hawaii, Manoa
217 George Hall
Honolulu, HI 96822



August 2015 to August 2019:

Philosophiae Doctor in Hospitality Management at the Rosen College of Hospitality Management, University of Central Florida, Orlando, Florida, USA.

April 2013 to June 2013:

nine weeks online certificate from “Cornell University”: “Hospitality Marketing & New Media Strategies for Revenue Growth.”

February 2012:

• Master of Business Administration, with an emphasis in International Hotel Management, “Institut Vatel”, Nîmes, France / Directeur d’Hôtellerie Internationale.

• Diplôme Universitaire en Management Internationale, Tourisme et Hôtellerie (DU MITH), Université de Perpignan, France.

July 2010:

European Bachelor’s Degree (a three-year degree) in International Hotel and Tourism Management, “Institut Vatel”, Nîmes, France.

July 2007:

Italian High School Diploma – “Liceo Classico G.D. Cassini” San Remo, Italy.


Zhang T., Ronzoni G., Medeiros M. & Bufquin D. An Empirical Research of Engaging Hotel Employees with Counter Human Trafficking Initiatives. International Journal of Hospitality Management (Under Review).

Zhong Y., Zhang T., Ronzoni G. & Pizam A. Sentimental Analysis of Senior Living Community Reviews: Does Hospitality Matter? Cornell Quarterly (Under Review).

Torres E., Yost E. & Ronzoni G. (2020). No vacation needed: An exploration on why American workers won’t use up their vacation days. Journal of Human Resources in Hospitality & Tourism (In Press).

Torres E., Zhang T. & Ronzoni G. (2020). Measuring delightful customer experiences: The validation and testing of a customer delight scale along with its antecedents and effects. International Journal of Hospitality Management 87, 1-17.

Ronzoni, G., Torres, E. & Kang J. (2018). Dual branding: A case study of Wyndham. Journal of Hospitality and Tourism Insights 1(3), 240-257.

Torres, E., Lugosi, P., Orlowski, M., & Ronzoni, G. (2018). Experience transformation via co-creation: A socio-spatial approach. Journal of Service Management 29(2), 206-229.

Torres, E. & Ronzoni, G. (2018). The evolution of the customer delight construct: Prior research,

current measurement, and directions for future research. International Journal of Contemporary Hospitality Management 30(1), 57-75.

Ronzoni, G. (2016). Vacation experiences begin at home: A cruise line example. Journal of Global Scholar of Marketing Science, 26(4), 318-321.


Academic Experience



Courses Taught